Refund & Returns Policy

Refunds and Returns Policy

Effective Date: September 30, 2024
Last Updated: September 30, 2024

At Infinity Yoga & Movement, your satisfaction is our top priority. We understand that sometimes plans change or expectations may not be met. This Refunds and Returns Policy outlines our process for refunds, cancellations, and returns for the services offered through our website InfinityJourneyToSelf.com. We aim to make this process clear, fair, and simple.

1. Services Covered

This policy covers all the services offered by Infinity Yoga & Movement, including but not limited to:

  • Retreats for Mothers
  • Yoga Lessons (Online & In-Person)
  • Ayurvedic Massages
  • Mindfulness Life Coaching

Please read this policy carefully before purchasing any of our services.

2. General Refund Policy

2.1 Refund Eligibility
You are eligible for a refund under the following conditions:

  • Retreats: You may cancel your retreat booking and request a refund up to 30 days before the start date of the retreat. A processing fee of 5% will be deducted from your refund. No refunds will be issued for cancellations made less than 30 days before the retreat start date.
  • Yoga Lessons, Ayurvedic Massages, and Mindfulness Life Coaching: You may cancel these services and request a refund up to 24 hours before your scheduled appointment. A full refund will be issued. If you cancel less than 24 hours before your appointment, no refund will be provided.

2.2 Non-Refundable Services
Certain promotions, packages, or discounted services may be marked as non-refundable at the time of purchase. Please carefully review the terms before purchasing these offers, as they are not eligible for refunds.

2.3 Special Circumstances
We understand that emergencies and unforeseen circumstances can arise. In such cases, refunds may be granted on a discretionary basis. If you experience an emergency that prevents you from attending a retreat or using a booked service, please contact us as soon as possible to discuss your options.

3. How to Request a Refund

To initiate a refund or cancel a service, please follow these steps:

  1. Contact Us: Email us at [email protected] with your request. Please include:
    • Your full name
    • The service booked (e.g., retreat, yoga lesson, massage, etc.)
    • The date of the booking or scheduled appointment
    • The reason for cancellation or refund request
  2. Processing Time: Once we receive your refund request, we will review it and respond within 3 business days. If your refund is approved, it will be processed within 7 business days from the date of approval. Refunds will be issued using the same payment method used for the original purchase.

4. Fees and Costs

4.1 Processing Fees

  • Retreat Cancellations: A 5% processing fee will be deducted from any refund for retreat cancellations.
  • Yoga Lessons, Ayurvedic Massages, and Coaching Sessions: No processing fees will be applied for cancellations made at least 24 hours in advance.

4.2 Transaction Fees
Please note that your financial institution may impose additional transaction fees for refunds, which are not controlled by Infinity Yoga & Movement. We are not responsible for any such charges.

5. Changes or Rescheduling

We understand that plans change, and we strive to accommodate your needs as best as we can.

  • Retreats: You may request to reschedule your retreat to another available date within the same calendar year if notice is given at least 30 days in advance. Rescheduling is subject to availability and approval.
  • Yoga Lessons, Ayurvedic Massages, and Coaching Sessions: You may reschedule any of these services up to 24 hours before your scheduled appointment at no extra charge. Rescheduling requests made less than 24 hours before the appointment are not guaranteed and may incur additional fees.

6. Refund Exclusions

Refunds will not be issued in the following cases:

  • If you fail to attend the service without providing proper notice as outlined above.
  • If a service is completed to your satisfaction but you later change your mind about the purchase.
  • For non-refundable promotional offers or discounted packages as indicated at the time of purchase.

7. Right to Refuse Service

We reserve the right to refuse a refund or reschedule if we believe the request violates our policy or is being abused.

8. Customer Support

If you have any questions or need assistance with cancellations, refunds, or returns, please contact us:

Infinity Yoga & Movement
Noardkant 12, 8495 HS Aldeboarn, Netherlands
Email: [email protected]

We will respond to your inquiry within 3 business days.

9. Changes to This Policy

We may update this Refunds and Returns Policy from time to time to reflect changes in our services or applicable laws. We will notify you of any changes by updating the effective date at the top of this page. Your continued use of our services after any changes to this policy will constitute your acceptance of such changes.